Friday, February 28, 2014

RightFax Vault

RightFax Vault is the latest fax archiving connector for RightFax 10.6, designed to provide enterprise-level archiving capabilities. RightFax Vault provides a flexible, enterprise-grade connector between RightFax and Alchemy that can accommodate high volumes, with low impact on the RightFax environment. RightFax Vault is scalable, efficient, fax archiving solution that allows customers to address compliance and security requirements, with the ability to easily and securely retrieve sent or received faxes. RightFax Vault provides rule-based storage of faxes, as well as auditing and reporting of archival processes. The RightFax Vault also works with fax events such as forward, route, delete and RightFax Aging. The RightFax Vault is perfect for those who have long term storage requirements, or those who have compliance requirements for faxes, as per SOX, HIPPA, or PHI. Please contact us at 866-730-1700 or   info@atechnologies.com for more information.

vault

Thursday, February 27, 2014

RightFax Encryption Module

There has been a lot of interest demonstrated by our customers for the all new RightFax Encryption Module. The RightFax Encryption Module is an optional module, made available in RightFax 10.6. In short, the RightFax Encryption module encrypts all fax images stored in the RightFax Image Directory. The RightFax Encryption Module prevents any and all unauthorized access to fax images in the RightFax Image Directory Structure. Access to the RightFax Image Directory Structure is also tracked and recorded for audit purposes. The RightFax Encryption module encrypts all data at rest with TripleDES 192-bit security and supports PCI-DSS and HIPAA compliance, making it important for thoseexchanging protected or sensitive information. The RightFax Encryption Module is also important for those with internal data breach concerns, or anyone seeking an extra layer of protection for fax images and content. Please contact us at 866-730-1700 or info@atechnologies.com for more information.

encryption

Tuesday, February 18, 2014

RightFax End of Life Dates

Below is the product lifecycle information for each of the RightFax versions. For any editions that have reached end-of-life, the Advantage Technologies helpdesk will provide support on a best effort basis.
Open Text will provide patches and bug fixes to each version for a period of at least eighteen (18) months after the subsequent version is made available to subscribers of the Software Maintenance Program and its licenses.
PLEASE NOTE: Rightfax 9.4 will reach end of life on May 31, 2014. If you need help upgrading your RightFax system, please contact the help desk at 212-717-7700.
If you have any questions or would like more information about the Open Text Support Lifecycle, please contact us at 212-717-7700 or info@atechnologies.com. Visit www.atechnlogies.com.
ProductVersionSupport StatusSustaining Maintenance Date
RightFax
10.6
Supported
Release Date + 36 months
RightFax
10.5
Supported
36 months after release of subsequent version
RightFax
10
Supported
July 17, 2015
RightFax
9.4
Supported
May 31, 2014
RightFax
9.3
Sustaining Maintenance
December 31, 2011
RightFax
9.0
Sustaining Maintenance
October 1, 2009
RightFax
8.7
Sustaining Maintenance
September 1, 2008
RightFax
8.5
Sustaining Maintenance
February 17, 2006
RightFax
8.0
Sustaining Maintenance
September 30, 2004
 
rightfax

Thursday, February 6, 2014

Optimize Your RIghtFax Fax Signature With Paint.net

Do the signatures of your faxes have a low quality look? The lines of your signature look visibly faded or blurred in places, giving your signature a cheaply scanned appearance.

RightFax allows you to append and store your signature. Some users do this, but do not optimize their signature, giving it that poor quality look. We have outlined for you some easy steps you can take to achieve a high quality signature image to use on all your faxes. 

Before we begin, make sure you already have installed Paint.net on your computer. You can download paint.net for free from sites like CNET.

When collecting signatures for use with faxing, we recommend using either an extra fine permanent marker or heavy rollerball pen with black ink, such as the Sharpie Industrial Extra Fine Point:

 1
Heavier paper can help. 24# or 28# bright white bond paper is best as it provides excellent contrast and helps reduce ink “bleeding

1. First scan in your signature sample. We recommend 600dpi scans, but 300dpi will produce very good results as well.   
      2. Open the Image in Paint.Net and start by activating the Rectangle Select tool:2 
     3. Select tightly around the signature:
      3
     4.Press Ctrl-C or Select Edit|Copy from the menu bar
     5. Press Ctrl-N or File|New from the menu bar and set the DPI to match the scan resolution (300 in this sample) in the dialog. Do not change any other settings: 
      4
      6. Press Ctrl-V or select Edit|Paste from the menu bar in the new document:
      5
     7. Now, from the adjustments menu, select “Black and White”
     6
     8.  Now, select Adjustments|Brightness / Contrast… and set the contrast to Max:
     7
     9.  Before and after:
        a. Before: 9
        b. After: 10

     10. Now save as a JPEG:
     11
    11. In the save configuration, set the Quality to 100:
     12
 12.   The exported JPEG should now be of optimal quality for use as a fax signature.

Wednesday, February 5, 2014

RightFax and Adobe Reader - Unable to use print to fax from Adobe Reader 11.0.6

There is a known issue with the newest update to Adobe Reader (11.0.06) and Print-to-Fax. We advise our RightFax customers to not update to the latest Adobe until a patch is made available by OpenText. The issues is being tracked by bug tracking number RF-10668. If you have the latest Adobe, you can still use the print-to-fax utility with this workaround:
1. Navigate to Preferneces Menu
2. Under categories choose Security (Enhanced)
3. In the Sandbox Protection section, remove the check from checkbos Enable Protected Mode at Startup.

Please contact us at 866-730-1700 or email info@atechnologies.com with any questions or concerns. We will keep you posted once the patch has been released.

pdf logo

Friday, January 24, 2014

OpenText RightFax 10.6 Service Release 2 Now Available!

As part of OpenText’s regular update schedule, we are pleased to announce the release of RightFax 10.6 Service Release 2! It includes a number of important new features and fixes which may be essential to the operating environment. For a complete list of new features, fixed issues delivery information and installation instructions, refer to the Readme.

Our customers can download RightFax 10.6 Service Release 2 from the OpenText Knowledge Center* by visiting the following link:
 
https://knowledge.opentext.com/knowledge/cs.dll/open/15703289


If you are having issues locating the proper page, please copy and paste the URL into your browser. The download files can be found under the RightFax 10.6 dropdown menu.


*Note: Active RightFax support is required in order to access to the OpenText Knowledge Center. If you would like to inquire about obtaining RightFax support, please fill out our Support Quote Request Form. To learn more about RightFax support, please visit our RightFax Support page.


We can provide you with professional services, should you require assistance in updating your RightFax 10.6 server. Contact us at  info@atechnologies.com
or 1-866-730-1700.


rightfax

Wednesday, January 15, 2014

OpenText RightFax 10.5 Feature Pack 1 Service Release 4 is Now Available!

As part of OpenText’s regular update schedule, we are pleased to announce the release of RightFax 10.5 Feature Pack 1 Service Release Four! OpenText recommends the installation of Service Release 4 for all RightFax 10.5 Feature Pack 1 server and client installations. It includes a number of important fixes which may be essential to the operating environment. For a complete list of fixed issues and installation instructions, refer to the Readme.

Our customers can download Service Release 3 from the OpenText Knowledge Center* by visiting the following link:
 
  https://knowledge.opentext.com/knowledge/cs.dll/open/15703289


If you are having issues locating the proper page, please copy and paste the URL into your browser. The download files can be found under the RightFax 10.5 dropdown menu.


*Note: Active RightFax support is required in order to access to the OpenText Knowledge Center. If you would like to inquire about obtaining RightFax support, please fill out our Support Quote Request form. To learn more about RightFax support, please visit our RightFax Support page.


We can provide you with professional services, should you require assistance in updating your RightFax 10.5 server. Contact us at  info@atechnologies.com
or 1-866-730-1700.

About Me

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Advantage Technologies Inc. a leader in Fax and Document Distribution. To learn more about these and many other products / service, please visit us at www.atechnologies.com. Talk with an Advantage Technologies sales support representative to help you with deciding on the best fax solution for you. You can email sales@ATechnologies.com or call 1-866-730-1700.